Frequently Asked Questions

No, the facilities are open 24/7 with no code or key required. There is a code for the accessible wetroom so please ask for this at Reception.

There are 6 toilets: 3 in the women's, 2 in the men's and one in the accessible wetroom. There is also a urinal in the men's.

There are 3 showers in the ladies', 3 showers in the men's and 1 shower in the accessible wetroom, so a total of 7 showers.

Yes, there is one hairdryer in the women's side, and one hairdryer in the men's side.

The departure time is 12pm for touring and camping booking; this is different for cottage and glamping bookings.

The arrival time is 2pm onwards for touring and camping bookings; this is different for cottage and glamping bookings.

You can reserve your date as far in advance as you like. If your desired dates aren't available to book online, then please get in touch to discuss your requirements. We can enter your booking into the system manually and give you pricing information.

For touring & camping, a 15% deposit is required at the time of booking with the balance due 4 weeks before arrival.

Yes, there are. We ask that if music is played, it doesn't disturb your neighbours - not everybody has the same taste in music!

10pm is quiet time on the campsite so we expect music to be switched off and conversations be kept to a minimum volume. We rarely get noise complaints, but when we do, we act on them. Peace and tranquility is our ethos and we ask that you respect that.

We have 25 fully-serviced touring pitches, 15 electric tent pitches, 2 glamping caravans, 1 glamping yurt, and 2 holiday cottages. We are a small-medium sized site which affords us peace and quiet with a lovely friendly atmosphere.

For holiday cottage and glamping bookings, the deposit is 50% with the balance due 4 weeks' before arrival.

For holiday cottage and glamping bookings, check-out is 10am; this is different for touring & camping.

For holiday cottage and glamping bookings, check-in is 3pm onwards; this is different for touring & camping.

For touring & camping, a 15% deposit is required at the time of booking with the balance due 4 weeks before arrival.

Cancellation will result in the loss of your booking deposit.

Touring & camping: cancellations made on or before 14 days prior to the arrival date will be entitled to a full refund or transfer less the booking deposit. Cancellations made within 14 days of the arrival date will not be entitled to a refund or transfer.

Glamping & cottages: cancellations made on or before 28 days prior to the arrival date will be entitled to a full refund or transfer less the booking deposit. Cancellations made within 28 days of the arrival date will not be entitled to a refund or transfer.

We do not offer refunds or transfers for early departures or late arrivals.

In the event that the booking is cancelled by us due to acts of god, extreme property damage or global pandemics, we will transfer your booking to an alternative date.

Yes, we do. Plenty of sites don't, but we feel you shouldn't have to pay for excess energy used when you saved the day before.

If you're struggling to stay within your free power allowance, try switching over to gas which is generally cheaper per kWh than electricity. You can also use the Metpow app to pause your power while you're out for the day. Never heat your awning using electricity - you'll literally be heating the hills of Hartington!

You'll only be charged if you're using an excessive amount of power, we explain our reasons in this blog post which we encourage you to read: Smart Metering at Hartington Hills

Metpow uses preauthorisation to ensure you have enough money in your account, and to check that your card hasn't expired. This money is 'on hold' and will not be actually taken from your account unless you use above your allotted free energy. Any pre-authorised funds will be released back into your bank account automatically when you leave.

Get in touch with Reception who can switch you back on again.

The electric meters inside the bollards are MID compliant and process accurate data. Multiple checks take place before the data is published for you to see on your app. Appliances designed for your household are more efficient than caravan appliances. As well, caravans and motorhomes are far less insulated than your house, so a lot of your heat will escape through windows and walls, requiring more power to keep you warm. Electric water heaters and showers in caravans are also much more inefficient than models designed for a home.

This happens when using a third-party QR code scanner. Only scan the QR code inside the Metpow app.

Pop to Reception and let us know you're extending so we can manually extend your stay with the Metpow app.

This can happen if you've entered an incorrect email address. Please call us or come to Reception where we can change your details in the system and send out a new email.

Talk to our wardens on arrival, we can set you up manually at Reception so you don't have to worry about downloaded an app if you don't know how to.

If you pop onto the app, you can easily pause your supply anytime to prevent you from using energy when you don't need to. Remember to re-engerise yourself using the app when you get back.